View Full Version : please contact your provider to register your device
jero46
10-24-2015, 12:19 PM
hi i have this message on my 2 mag254 for two days but my iks receiver works well with same donation i reboot the box same problem i need some help thanks :confused:
K00lKatT
10-24-2015, 12:59 PM
re-link your mac addys...
jero46
10-24-2015, 01:29 PM
thanks but how re-link the mac adress a little bit confused
dale-63
10-24-2015, 02:35 PM
Go to iks rocket click on rocket status delete mac address put the mac address from u mag back in
cjiour
10-24-2015, 03:03 PM
I have the same thing on my screen 2 days I have .an I have a problem I try to buy a donation since yesterday I have failed when I try to pay need help
jero46
10-24-2015, 03:09 PM
ok but i go to check my status on iks66.com and my mac adress is again valid ???
jero46
10-24-2015, 03:36 PM
ok if i understaind i go to my status i delete my mac adress and i write my same mac adress that's it
dale-63
10-24-2015, 04:56 PM
ok if i understaind i go to my status i delete my mac adress and i write my same mac adress that's ityes did u try it
big dady
10-24-2015, 05:33 PM
ok if i understaind i go to my status i delete my mac adress and i write my same mac adress that's it
After you must restart the Mag box portal
jero46
10-24-2015, 06:27 PM
After you must restart the Mag box portal
not working i go to my status i erase my mac adress and i write my same mac adress and submit i restart the mag254 always the same message
please contact your provider......:confused:
big dady
10-24-2015, 06:53 PM
go to route checker change/mac address and change one number when it say successful change it back to the original Mac address from you mag box. After that one say successful now restart the portal on your mag box
jero46
10-24-2015, 11:32 PM
go to route checker change/mac address and change one number when it say successful change it back to the original Mac address from you mag box. After that one say successful now restart the portal on your mag box
yessssssssss thanks you very much big dady i did yours instructions and now everything works very well :D
big dady
10-25-2015, 02:01 AM
Glad i could have help
Aneira1
10-25-2015, 12:21 PM
I need some help mine have that same problem And I deleted my whole MAC address now I don't know what to do please help 😩
dale-63
10-25-2015, 01:34 PM
Put u mac address back in and click on submit make sure u put the dotes and numbers in it may take a second or two for it to take holed when it goes through the screen should rest
big dady
10-25-2015, 04:37 PM
I need some help mine have that same problem And I deleted my whole MAC address now I don't know what to do please help
Did you even read the thread the answer is on post 11 and 12
dale-63
10-25-2015, 05:35 PM
When it goes through change two numbers let it go through then put the right mac on relink it should work please post let us know if it worked thank u
floder2
10-25-2015, 07:30 PM
tried that................won't take my mac address......says mac already exists.............never had a donation linked to this mac ever before..........
jero46
10-26-2015, 12:12 AM
go to route checker with your number donation after change the mac adress changed the last 6 numbers after check that change was made after rewrite your true last 6 numbers of your mac adress restart System that's all :)
floder2
10-26-2015, 01:41 AM
Don't know what rout checker is...I'm using rocket donations and all i can do is check donation..check mac and link mac
If I check my mac from the box...it says it already exists.............if I try to link the mac ..it says it is already in use....that is with my real mac and the one I made a mistake with......(off one digit) if I try to put a fake one in to link with changing the last 6 digits....it accepts it...but when I change it to my real mac......it says mac already exists...........does not change..........
floder2
10-26-2015, 02:20 AM
is there anyway to find out what donation is linked to the mac address ....in case somehow I mistakenly used a random donation number
big dady
10-26-2015, 02:48 AM
Check your email it will tell you your donation number unless you didn't buy one and trying to steal one
floder2
10-26-2015, 04:23 AM
Check your email it will tell you your donation number unless you didn't buy one and trying to steal one
Buzz off ......................your a nincompoop ................bought this one 5 months ago..........don't have any records of it anymore
big dady
10-26-2015, 04:32 AM
I'm a nincompoop smart enough to keep records unlike you
floder2
10-26-2015, 03:13 PM
When it goes through change two numbers let it go through then put the right mac on relink it should work please post let us know if it worked thank u
Contacted Rocket and they fixed the problem........................all is well
2Guido
10-27-2015, 02:53 PM
Well...have the same problem. On the rocket site i can verify my order info etc, but when I try to check the Rocket status, I put in my donation ID and the verify numbers and it constantly gives me invalid information, so I cannot re-link my MAC address. What am I doing wrong ??
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