Buzz u5

[shinning]

Just got the Buzz U5. It glitches terribly on live TV. Is this a common problem and what can be done to correct this.

[crazed 9.6]

What do you mean by 'glitching' ?

It's not normal.

[shinning]

What do you mean by 'glitching' ?

It's not normal.

Freezes very badly. No issues with the classic. I may have to return it as defective.

[Ryu]

You just got it so give some time before you make your decision to return. Let’s troubleshoot first.
Post your firmware and software information.
Are you using hardwire or Wi-Fi?
Using Mac or XC api?
Using vpn or no vpn?
What you have done so far to troubleshoot?

[shinning]

Connected using wifi and mac, no vpn. Changed player.Same issue. All is well with my classic. Even tried a different server.

[Ryu]

Post your firmware and software information.

[shinning]

Firmware V20230815

IPTV version 5.0.884

[Ryu]

while watching live tv press menu, settings, update and see if that goes to 5.0.906

[realdeal]

Are you using the power supply that can with it( 12v), and have you tried replacing the HDMI cable.