Active donation with 300 days left and not loading channels.

[Zentorex]

Good afternoon ,

Portal. P2 & P4

- Channel name or number. 98% channels down
- Box or app that you use- Amazon Fire Tv
- Internet download speed. 150 mega
- Description of the issue. Donation appears active and country code USA, Portal Change, IPTV reset & modem reset perform and channels won’t load and receive error message. Please help. Thank you

[Ryu]

device is fire stick but what about app? what app you are using?