Dlite ISP Problem

[no1here]

I'm having a problem with my new Dreamlink Dlite. For some reason when my Dlite is booting it cannot connect to the Dreamlink server that's used to initialize the box. This only happens when I use MY ISP at home...... if I take the box somewhere and use a different ISP..... the box connects and works without any problems. I talked to my ISP and they claim they are not blocking any of the IP addresses that the Dlite is looking for when it boots. They also opened additional ports on my modem hoping that will solve the problem..... it didn't. They claim that there is really nothing more they can do for me unless I can get the actual IP address of the server that the Dlite uses to initialize....... that way they can make sure the needed IP is unblocked. Has anyone else had this problem, does anyone know the IP of the server used to initialize the Dlite, or does anyone know how to contact Dreamlink Dlite's tech support? I hope someone can help because I'd really like to get this box working. Thanks.

[85146]

The first thing to try if you haven’t already is to do an IPTV reset. Whenever you change IP moving box from a different location, an IPTV reset is needed or you wont connect. Let us know if this works and if not, we can try a few other things.

[no1here]

I tried that and no difference.......... I still keep getting the big red square that says "cannot connect to market" which means it's not seeing the server. I've tried setting my router's DNS servers to Google 8.8.8.8 and 8.8.4.4...... nothing. I've also tried bypassing my router entirely and going directly in to the modem........ no difference. I still believe it's a ISP issue, otherwise why would the box initialize and load when using another ISP but not when I use my connection at home. That's why I was trying to find the server's IP address or contact Dreamlink's tech support so I can make sure my ISP not blocking the IP the box needs.

[no1here]

It would have been nice if once the Dlite received its' initial update from Dreamlink's server there was no need for it to talk to the server every time it boots. However, they didn't design it that way and that's why I have this problem.

[85146]

It may very well be an ISP problem but i cant help with that, I can only give tips on things to do on the box to try to remedy. Maybe Captainkangaroo will be in with some advice. I wouldn't rely on the Market message because as i understand it this device doesn’t connect to Market the way other DL’s do. I get the same message and I have service. Have you tried changing the portal you were assigned? I know theoretically things should work moving from one ISP to another but before focusing solely on the ISP i would try other possible fixes.

[no1here]

With my ISP connection you cannot get to the portal screen to set those up. Because the Dlite is not talking to its' server when it initializes the portal screen and the menus that go with it are not accessible. Those things do not seem to be stored on the box itself...... and are probably only available from the cloud. If I use someone else's ISP connection the portal setup screen and the menus that go with that all load fine. If the Dlite didn't have to talk to the server after it got its' first update, and the first software update gave you access to the portal setup screen and menus which were then stored on the box, you could load the first update from another ISP (like I did) and then use the box with an ISP that doesn't give you access to the Dlite's update server. Another alternative would be to have an update file available, that gives the Dlite full function ability without Dreamlink's cloud server, that could be downloaded on a thumb drive and flashed to the box. The way it is now...... if any ISP decides to block the Dlite's server IP.......... your box is a paperweight......... they don't even have to worry about blocking the portals themselves. The Dlite needs an update to be a stand-alone box and not one dependent on the cloud.

Anyways.......... as it looks like my ISP has somehow got the server IP blocked, I'm open to ideas if anyone has them. I've had a VPN suggested.... but I'm not sure how that would affect performance. If you are using one please let me know. Thanks.

[85146]

So to be sure I understand, when I suggest to ‘change the portal’ I mean that this is done on the Papaio website, not on the box itself. This is where you also do an ‘IPTV reset’ - on the Papaio web site. Sorry if you know all of this already but I see you are new to this forum and service so I am just wanting to make sure we are on the same page with the use of terminology used here and what that actually means in order to help problem solve.
One other thing, do not use a VPN, this is not supported with this service and will get you banned.

[no1here]

My Dlite is not even getting that far. In order to have Rocket IPTV work you have to setup the Papaio website in the "edit portal" screen. As accessing the "edit portal" screen is thru the cloud....... off of the DLITE SERVER that is blocked, I can not setup Papaio's or any portal on the my Dlite. The actual Papaio website is not blocked by my ISP. Here's what I think happens. When you first boot the box it goes out and looks for the DLITE SERVER to initialize itself. If it doesn't find that server, because that IP is blocked or for whatever reason, you get the red warning "cannot connect to market". At that point you don't have any access to the "edit portal" screen or any menus, so the box is basically non-functional. If the box finds the DLITE SERVER then it loads updates, the "edit portal"screen, and all the needed menus. It then goes to the portals you've setup and you have IPTV and a fully functional box.

I get the "cannot connect to market" warning and don't even make it as far as setting up the Rocket portal. If the box was stand-alone and didn't require the DLITE SERVER, I could setup my portals using a different ISP and would have IPTV because my ISP is NOT blocking Papaio. Because of my ISP..... my box cannot see the "DLITE SERVER", and because that's required I am stopped at step 1 and get the "cannot connect to market" warning and not the "edit portal" screen. Hope this makes things clearer. I don't think people realize that the Dlite has to be connected to both the DLITE SERVER (call it the cloud or Dreamlink server..... for initialization) and the Papaio or portal server to get IPTV. If any one of those two connections fail.....you're reading a book.

[no1here]

Thanks 85146. Real bummer about the VPN..... I was hoping to tunnel thru my ISP. I think I'm screwed when it comes to the Dlite!! It's a shame too because Dreamlink has been around long enough to know better. With something like this you never require server access for your box to boot and be fully functional....... it's common sense!!!! Any other box recommendations?

[85146]

Well I wouldnt quit the DLite just yet. Captainkangaroo is the goto guy on these forums for DL issues so I am sure he’ll be checking in soon and can chime in. Can we back up a bit and look at what happens onece you start up the box? If it doesnt connect as you state, can you press the menu button to get into the settings for the box or is it just non-responsive and locked up at that point? Have you tried rebooting the modem and router if there is one in your network? Are you using wired or wifi? If I disconnect my internet connection I can still go into menu and settings and see portal settings, i dont know that these are on the cloud and should be built into the box’s basic os. All of your symptoms sure sound like a blocked IP but I still have my doubts its the ISP. How many times have you gone to the donation website and done an ‘IPTV reset’ for the account? Also, make sure that on the account website it isn’t locked to a specific ISP. This is a new feature they added to the account settings recently and the default may be ‘on’ which would also block the new IP at the new location. I really appologize if my suggestions are things youve already thought of or done, Im just trying to make sure we think of every possibility. As you've seen when youve had it working at another location, it is a great little box. And btw, I have no affiliation with DL, just a hobbiest using one of these boxes.

[85146]

I was just rereading your posts to see if I could spot anything else that may be the problem and I wanted to clarify that in post #8. you said ‘In order to have Rocket IPTV work you have to setup the Papaio website in the "edit portal" screen.’. I wanted to be sure you knew that I was referring to your account settings that you adjust on the website using a normal web browser on a computer and not accessing it with the DLite. You can access it by going to this site hxxps://papiao.is/main/search_rocket/ (replace xx with tt) This is where you do the IPTV Reset. Are we on the same page on this?

[Capt.Kangaroo]

Fail to server connection is not because of isp. Its more related to router of users.
Please try thru ethernet and see if its the same fail.

[85146]

No1here...any update on any of the suggested fixes?

[no1here]

To answer your first question...... when I use my ISP..... no menu and the box is non-responsive and locked up. If I use a different ISP the box boots to the "edit portal" screen. I tried rebooting both the router and modem, by-passed the router entirely and went direct to the modem...... same thing happens..... non-responsive and locks up. I didn't even mess with the WIFI....... I used cat5 direct to the router or modem. As the box is non-responsive and locks up I can only get to a menu page by removing the WIFI antenna and unplugging the cat5 cable so there's no internet connection. Then a menu page will popup..... however it is not a menu page that has any portal settings available or appearing in the "settings" section. Your working box has a menu with selections down the left side and loaded apps across the bottom. That's the same menu I get when I use a friend's ISP. When disconnect all ways to the internet and force the box to boot to a menu using my ISP...... that menu has a total of 8 items with 4 on top and 4 on the bottom....... nothing like the menu on a working box. I haven't done an "IPTV Reset" at Papaio because I don't have Papaio's portal info put into my box. After 2 days of playing with my new box and not getting it to load the initial update (the one that gives you the "edit portal" screen)........ I took the box to a friend and used his ISP to load that update. The update loaded fine....... I had the new menu with the selections down the left side, apps across the bottom, and an "edit portal" screen. At that time I didn't have the portal info with me, so I couldn't setup the portal, but I figured no big deal because the "edit portal" screen was now coming up so I could just take the box home and setup the portal there. I took the box home, fired it up using my ISP and instead of the "edit portal" screen I had before I got the big red "cannot connect to market" warning with the Dlite becoming non-responsive and locking up. I checked the software version and the new version is on the box. That's what makes me believe that the Dlite has to connect to it's cloud server first and once it finds that connects to your portal server to get tv. Now, I know for a fact that my ISP is not blocking Papaio's site...... I'm not going to explain how I know that. Because my box is doing what its doing....... I believe that they do have the Dlite's cloud server site blocked...... either intentionally or non-intentionally. If I knew the Dlite's server IP I could talk to my ISP and make sure they don't block it....... but that's probably not going to happen. My other alternative is to take the box to my friends house when he gets back in town and load the portal info on to the Dlite using his ISP. I could then take it home, do the "IPTV Reset" and see if it works.......... however I have a sneaking hunch that's not going to work because I think the actual portal info is stored in the Dlite's cloud and not on the box itself. That's a scary thought..... think about the security and privacy issues there. Like you I'm just a hobbyist...... trying to do IPTV for the first time. Figured I'd try the Dlite because Dreamlink's other boxes were pretty good....... at least that's what I've "heard"........ and it's a good hobby..... you get to talk to nice people.

[no1here]

Captainkangaroo........ didn't use WIFI. Used cat5 ethernet cable direct to router and when that didn't work direct to the ISP's modem..... bypassing everything that could cause the internet connection to fail. However it still did even though the box said "YES" it was connected to the internet and had DNS, Gateway and IP addresses.

[no1here]

Also, I disagree that it's not an ISP issue. If you buy a new Dlite with version 2.2.78 software, where does the box go to get the 2.7.82 update??? THAT'S THE IP I DON'T HAVE ACCESS TO....... because my box can't talk to it thru my ISP. And now that my box has the 2.7.82 update I should have a new style menu with the "edit portal" screen. But I still can't get the menu with the "edit portal" screen when I use my ISP....... all I get is the red warning. Therefore, the box must talk to THAT SAME IP whenever it boots or on a regular basis. If that's not the case then where is my "edit portal" screen??? I use a different provider and I get the "edit portal" screen...... I use my provider and the box doesn't work....... sure sounds like an ISP issue to me.

[shadow]

an ip sniffer comes to mind to find out what ip address it is trying to connect.

[85146]

No1here, I feel your frustration and sorry you are having such problems. I think this is beyond my ability to help so again look to CK for guidance. Im not sure how DL works with needing access to a cloud but it makes sense what you are saying. I know I’ve given you the same advice a couple times but I still would like to know that an IPTV reset was done. In one of your last messages you wrote “haven't done an "IPTV Reset" at Papaio because I don't have Papaio's portal info put into my box.” You must have the portal info for it to have connected at your friends. Regardless, all you have to do is go to the Papaio website and enter your oder number and password supplied to you when you received your donation code nad once logged on hit the IPTV Reset button. You should get a mesaage confirming IPTV was reset. Make sure your box is diconnected from the internet when you do this. After the reset, restart the box and see what happends. I realize this may not work but I think it is worth doing just to eliminate all possibilities. I know for a fact this MUST be done anytime a box is moved from one location to another. If you have further probs with an IPTV Reset please feel free to PM me. If you do it and it still doesn’t work, hopefully someone else can chime in.

[duhhud]

first off i do not have one of these boxes.
first thing i would do if it was me id read the sticky by crazed2.0 the sticky above in this section 5 one down from the top.and i would follow it to the t.
#2 i would try it with the wifi first and not have the Ethernet cable plugged in to the box.In that stick crazed2.0 tell you at the begging in what sequence thing should be connected.
and if i went to use the Ethernet i would try a different cable.

i no some times thing can get frustrating.
and its best to just take a break sit back and do some thing different then come back and start from scratch
good luck

[Capt.Kangaroo]

good advice duhhud and 85146, Ill keep looking for suggestions also

[no1here]

shadow..... that's a good idea. 85146....... no I didn't have the portal info in the box when it was at my friends because I didn't have the URL, user and password info with me. I did get the "edit portal" screen so I could have entered the portal info IF I had it with me. Like I said........ I figured no big deal...... I had the needed update so I'll take the box home and put the URL, user and password info there. However, when I got it home and fired the box back up........ instead of getting the "edit portal" screen like I had before....... I got the "cannot connect to market" red warning box. I then hit OK and my box went to the "blue screen of death"..... that's the one with spinning white arrow...... I now affectionately call it the "you ain't going nowhere screen". LOL. I'm gonna try the IP sniffer. If I don't get anywhere I'll enter the portal info using my friends ISP...... and then bring the box home and see if it still works. I kinda doubt it will because I believe these boxes have to talk to their cloud IP, but it's worth a try.

[crazed 9.6]

yes they do need an internet connection active and working before you can proceed past that screen.

I had a bit of the same issues and what I did was disconnect and reconnect an Ethernet cable a few times till it showed connected. Did that with the box powered on.
It shows this in the setup sticky thread.

Also go into Network menu and turn the connection off and on and off and on a few times

[no1here]

Yeah..... I did all that.... tried both DHCP and static IP too..... bypassed router, etc. It always says "YES" it's connected to the internet but I still get the screen of death. I believe it IS connected to the internet, but it's just not talking to the cloud server that enables it to proceed. I think my ISP has that IP blocked.... either intentionally or non-intentionally, who knows. The box probably works great for 99.99% of the people....... I'm just the .01% with a weird ISP.

[85146]

Well Im definitly out of ideas, very strange issue and sorry you’re not able to be enjoying this box.

[no1here]

If anyone has a Dlite that's working do me a favor and try pinging IP 239.255.255.250. Let me know if you get a return from that IP. My request times out when I try it with my ISP. Thanks.

[shadow]

Thinking it might be possible your firewall is blocking that particular address. It's a multicast address used for streaming video. Can it be that simple?

[duhhud]

you said you brought it to a friends with a different ISP and it work have you tried to bring it to a friend that has the same ISP to rule out that its not your home equipment (modem,router

[85146]

Did this ever get resolved?

[Ryu]

here comes kof:cool:. I would use googles DNS. I think problem is with your ISP's DNS. may be you want to try that.:cool:kof
who's your ISP provider BTW?

[Ryu]

also, if you take that modem into their walk in center and swap thet modem and router as well. try new modem and router might help you.:cool:kof

[no1here]

Did this ever get resolved?

Yeah....... got the box working. Waited 6 months, decided to hook the box up again, and everything now works great. It probably took my ISP that long to either unblock or update the needed IP addresses. I guess you just have to wait long enough. :)