read this for nand flash fix

[Marley]

Ok members getting this NAND flash issue will need to open a ticket at the help-desk http://help.avov.tv and possible rma or repair over there. There are a lot of tickets just tell everyone to bare and they will get around to it. For the most part all the package installer issues have been resolved!

[a-team]

It has not been fixed. There are still some of us with problem.

Have you tried a factory data reset? It should allow you to download the new updates if the prompts are not coming. Please let me know and check back.

[fast&square]

have tried everything several times.nothing worked for me(cant get past the nand flash error).i gave up and just sent mine back.

[tinman_hd]

I did the reset as instructed , now none of the packages are been installed they are all stuck on 0, nothing is moving at all

I feel you. Thats what I'm stuck at.................asft I did see the app in the market, but won't let me install.......it stays stuck on zero

[joe472]

that's the problem everything is stuck nothing starts just stay at 0 download

[tinman_hd]

ok i asked if you tried this
so to fix the nand flash error, users need to do this:

1. Do factory data reset (system settings, system info, factory data reset)
2. Once reset is done, go to marketplace and download 'memory cleaner' app
3. Wipe the memory for the 4 sections and will resolve the issue.
i did this to get it or was told
Hey so if you are not seeing the app there it may be because you need to update the file from system info. If not a factory data reset, so the app will appear. Once it appears just erase the memory and it will fix the nand flash error.

please anyone tell me if it fixed your problem they would like to know or tell them
they said go system and see if you can get to manual update the memory cleaner then use it and then do what they said to get box back
if you cant then send them a ticket dont know to many that has this problem try it and let them know they been on this for week now so please let them know

It does not work because you can't download it. All packages are stuck on zero. Nothing downloads the package are stuck

[tinman_hd]

Yes I did, and when you try and install cleaner it opens up the package download window and stays stuck at zero

[tinman_hd]

Maybe they should tackle one problem at a time because some times people need to do things in a very deliberate manner. 1st fix the package loading problem, then the nand flash error problem, so push package loading fix then nand flash error fix

[Marley]

its all the same problem some get it others dont but i dont see to many with that problem now you and i dont know but i know they will make it right

[tinman_hd]

they want you and every that has this problem to be fixed they keep asking me and now i told them nope not working they been working so hard on this send them a ticket and say no go they will make it right i know that for sure

asft I really appreciate your time and effort in trying to be the mediator, so we can solve this issue. Their resolution is to have us send our boxes in. I know I can be an ass sometimes when it comes to customer service, but its because I was a call in tech support specialist with cablevision, and was hyper aware of how the customer was feeling and tried to always go the extra mile to make sure the customer was happy at the end of a call. I had 10 minutes to take care of a problem, and did everything humanly possible. I can't for the life of me understand sending my box in. When its as simple as letting us download and do ourselves. I know I can't have people I help with their boxes, be down for days and then have to send it in. This is a customers nightmare, and they should see it as a customer service issue.