Can someone give me some help pls

[Marley]

try it now and see reboot router first

[Marley]

oh one more thing try this to in server setting check use credentials and put that info in some say that works click connect again

[Larry123]

What start a ticket on vixio home screen is that what your saying do I share my donation with them or not or just share the MAC address with them thx larry

[Kimbo]

If you followed the directions to the T, and made sure your donation was tie to the mac address in your device and you already had another device working using those instructions than is not the issue of IPTV rocket server but the device. you are not getting any error from the device telling you that address is already in use so leads me to believe either user error or device issue. Creating a ticket sounds like a good advice!!IMHO

[Larry123]

We bought 3 vixio2 and 3 of them are not connecting so your telling me that all 3 have a issue mmmm doesn't sound right to me

[Kimbo]

Weird you stated the first post that you got one working, now is 3 and none work? other causes: internet connection and making sure the proper mac address is tie to the device!! We are trying to help here but there is little to go by!! We have a lot of members that use Vixo 2 and we hope you go over the steps since they seem to work for the vast majority!!

[Marley]

yea and did you do what i told you on server setup the id and password part post 12 now none work that you for no connecting at the beginning did you see the box update ?

[Larry123]

Yes asft I did exactly what you put in your post and nothing and I waited 5 mins like you told me and yes I appreciate everything you guys are doing for me but I'm frustrated why some boxes will connect and some won't I have been with you guys for a long time now I'm sure we together will find a solution thx guys larry

I bought a total of 4 boxes 2 are mine and 2 are my fathers I have one of mine working the other 3 are not working on your server

[Marley]

its time to send avov a ticket for help if you did all we said its them or your internet service blocking you have you done a ping test ?

[Larry123]

No I didn't do a ping how do you do a ping again it's been awhile