Your STB is not supported

[MrCrowly]

I have just purchased a New mag 250. (running Version 0.2.18-r11-250) The Box is purchased from Aliexpress.
I have a valid Subscription, the portal is loading but then I get the following Message : "Your STB is not supported"
Any suggestions what can be wrong?
I have tested another portal for test purpose, and that portal loads and Works.

[K00lKatT]

have you linked your mac to your donation??..and are you using the correct portal url??

[MrCrowly]

have you linked your mac to your donation??..and are you using the correct portal url??

Yes I have done that and using the correct URL.

Wondering if it is something wrong with my Box?

[xbmcbg]

The wrong is not in the box, but in the settings that you have brought it. Check everything again and if you has successfully activated MAC address everything will be fine

[dara]

Yes I have done that and using the correct URL.

Wondering if it is something wrong with my Box?

That error shows up when in the STB emu when you select something other than 250 or 254. You are using the native software, correct?

[MrCrowly]

That error shows up when in the STB emu when you select something other than 250 or 254. You are using the native software, correct?

In "Device info" it says Model: Mag245

Image Version 218 (0.2.18-r11-250)

Can that be the reason? Mag245

[dara]

In "Device info" it says Model: Mag245

Image Version 218 (0.2.18-r11-250)

Can that be the reason? Mag245

Probably. Can you talk to your seller?

[Bkman2020]

Your box is a clone.

[MrCrowly]

Your box is a clone.

Ok, and since it is a clone, I'll get a Mac address conflict? Or what is the reason? (as I said it works on some portals)

[Bkman2020]

what does the mac start on the box with?