May have to go back in and replace your password for internet. the hard reset wiped mine out to me a couple of days to figure it out. check iksforall.com, go to rocket checker on middle right of page, put in donation number and captcha. then at the bottom of the page when it pulls up your donation, look at the bottom of the page it will say something like change or reset your mac address. Put the mac address on the bottom of your box in there and register your donation to your mag 254 box mac address. Hope this helps