Help with reset

[capthook]

I have two 4900 and I changed router now I can't get in to put in a new password it says preparing to download, please wait
I can't do anything to it as the screen is locked no the download
I tried to do the factory reset but when the screen comes on I can't move down to reset
Anyone have a suggestion as I don't want to try a reset on the other one until I get the first one working

[Ryu]

try to hookup with ethernet if possible and reboot your box and see what happens.

[capthook]

I tried that and it does the same thing ?

[Ryu]

https://www.youtube.com/watch?v=9l1x3KJl_jE&t=2s

you can reset by following this videos. diffrent model but same procedure.

[capthook]

I already tried that but when the screen comes up I can't move the selection bar

[Ryu]

why you can not? are you using remote control while front of the box? try using pc keyboard if you have available.

[capthook]

I contacted BUZZ and I think they fixed it. The other one I didn't have any problem with the factory reset/ Thankyou for your help

[Ryu]

cool beans

[capthook]

It must have fixed it's self while leaving it on over night. The help service said they didn't do it