cannot load portal: not found

[valdovic]

Hello, been having an issue with box disconnecting from portal and getting an error message "cannot load portal: not found" happens randomly at least once a day and after it happens i need to wait a few minutes to connect again, after the new update box has been acting up. also epg has been very slow.
conecting using xc api method,
thanks!

[Ryu]

Hello, been having an issue with box disconnecting from portal and getting an error message "cannot load portal: not found" happens randomly at least once a day and after it happens i need to wait a few minutes to connect again, after the new update box has been acting up. also epg has been very slow.
conecting using xc api method,
thanks!

should open up separate thread. never highjack someones thread.
as far disconnecting are you using vpn? try to generate a new donation code, clear epg, clear cache and try again.

[valdovic]

sorry for the highjacking, yes im using a vpn will try leaving it disconnected, i did clear cache, epg and still the same, will try generating a new code

[big mac]

sorry for the highjacking, yes im using a vpn will try leaving it disconnected, i did clear cache, epg and still the same, will try generating a new code

What software version are you at?
Where are you grabbing EPG from?

[valdovic]

firmware v. v20230815
iptv v. 5.0.891
epg source xml epg

[valdovic]

i did what ryu suggested and so far is working fine. fingers crossed!

[big mac]

There was an update.
Menu/Settings/Check Updates
You can also try Server for source of EPG.

[Ryu]

Yes please keep us posted if any issue arise

[valdovic]

still working solid, except one thing that i noticed after the update, some channels like ppv movies and amc, volume goes all the way up and remote doesn't respond to control it, also a message at the bottom of the screen appears saying to use tv remote to adjust volume.

[crazed 9.6]

Settings > BuzzTV Utilities > Volume Control > Force Max Volume > Off


I had to do the above procedure after the update, but seems it does not fix certain channels , like those TV Series channels or ppv, I forget which channels were affected thou.
I ended up having to use TV remote for volume, as the message directs.