At times a member may get a message stating that MAC they are trying to assign to their code 'already excists'
Only way around this is to have the member send me a picture taken of the MAC showing it on their receiver. Send to me or directly to server admins. Either way that's is where the picture ends up (in server admins inbox).
Then they review it and release the MAC in all cases (long as the picture shows prove of the MAC). So then maybe after anywhere from 24 hours up to a few days later, the MAC gets released and the member can then use it.
All this is because somewhere, somehow, that MAC was spoofed and used on another box. This is never really a malicious act, just someone that by chance spoofed that exact MAC and is using it on the system.
When i get these messages, the first question I ask is if they are using a buzztv box and if answer is yes, then I tell them how to change the MAC themselves on their box (on the iptv app actually).
That always is a success for the member and saves them countless hours of waiting for the administration to release that MAC.
But it is kind of a catch 22 situation
Because the member has now just created a new MAC and may have unknowingly spoofed a MAC from a receiver that has not yet gone online, but is about to in about a week.
And of course that new member with his new box sends me a message asking why they get a "MAC already excist" message and on their new box. And that member may not have a receiver that can change the MAC, so they wait ..(they would not need to wait thou as there are other methods to use your code without a MAC attached).
Then I get the MAC changed for them (because their pic proved it was theirs) and then that other member that had earlier changed his MAC on his box...... is now locked out again... and the cycle continues
catch 22