Has Anyone Encountered This Issue?

[NBS]

On the main screen (Live TV, VOD,TV Series,Apps,and Setting), I clicked on Setting. It brings up the Advanced Setup,Display,Update,Factory Default,etc. page. I click on Factory Default. The Factory Default page has four choices and I choose Reset All.

The current System Info: Launcher Version is 1.0.17211_07092019 Software Version is V1.0.323

If I click on Update on the Setting screen, then on Network Update, it says the software is up-to-date. The App Version is 1.015902[11222018]

that is not the latest update
when in live tv hit the menu button settings ,check update
current software is 1 0 41 12022019