My new BUZZtv box will not connect to my router, and it does not give me a url - so therefore I cannot connect to the Internet provider - (which is SPECTRUM)

The box is HARDWIRED with Cat 6 cable.

I have switched cat 6 cables with the MAG254 and tried to connect. It does not.

I have used the SPECTRUM password that is on their SAGECOM FAST 6250 - (**********) it does not work

I am beginning to suspect that my modem is incompatible with the Buzztv box.

Have spoke to SPECTRUM and to BUZZTV - both of whom state that the Buzztv box should connect.

Any suggestions as to what I am doing wrong?