XPL3000 EPG Incredibly Slow?

[benderbr]

I am using one of the Special Edition 2018 BuzzTV XPL3000 boxes and the EPG is incredibly slow to load program information in the main "Live TV" app. I've seen many reviews praising the guide for it's speed so I feel like I'm missing something. When I open the EPG it takes about 2 seconds for each channel to load it's program information and it loads one channel at a time, so it takes a total of about 14 seconds to load the whole page. If I go down one row to display a new channel, it takes 2 seconds to load that one as well. If I press Page Down, I start again with a fill 14 seconds to load the whole view. Is this experience typical? It makes the EPG very frustrating to use.

I've ran both updates for the app and the system and both are up to date (at least based on the "check update" feature). I'm using Fab as my provider, if that makes any difference.

Is there any fix for this or setting that I can update to improve the experience? I've searched online and looked through the various settings on the device and haven't been able to locate anything that would seem to help.

Thanks in advance for any help with this. I'd love to get this box to a place where it's friendly for everyone in my house to use.

[dishuser]

have you tried clearing cache?
my epg loads instantly

[benderbr]

I have tried clearing the cache with no effect.

"https://media.giphy.com/media/dJxy8t4iCyumoGL9Ls/code]Here's a view of what my guide looks like.

[floder2]

how did you clear the cache ?....from the Buzztv2 app itself........or just the cleaner in the main dashboard of the box.......

[benderbr]

I did the cleaner on the dashboard and for the Buzztv2 app through the system settings. I don't see anywhere to do it inside of the Buzztv2 app itself.

[dishuser]

settings/more/apps/system apps

[floder2]

I did the cleaner on the dashboard and for the Buzztv2 app through the system settings. I don't see anywhere to do it inside of the Buzztv2 app itself.

Are you using IPTV services promoted by this Forum....?

[benderbr]

settings/more/apps/system apps

This is exactly what I did..that's what I meant when I said "for the Buzztv2 app through the system settings". Sorry if that wasn't the correct terminology. That seems like system settings to me.

[dells]

might be a provider issue, that's where the guide generates from, try asking your provider, only supported services of this forum can be discussed here, guide should load instantly

[Marley]

not slow for me just still off like all the other boxes