BuzzTV not recognizing the subscription

[maha81]

Hi.. i am using buzz tv xpl 3000 for 6 months now, with out any issues... This morning when i was trying to click on live tv, it was blanking out for a while and was returning to home screen after a minute. Same happend with VOD, i tried to check the server info, i was not able to get into the server page as well.

I tried to restart couple of times and decided to factory reset ( with erase). Later i did initial set up and it did allow me to set up the new server but when i click connect, it says "Please contact your provider to register this device" .. i have noticed there is no change in MAC address.

I am doing something wrong here... thanks.

[floder2]

Reset your NFPS Donation....also reboot your modem and router .....you may also try to change the port

[NBS]

go to home page ,setttings ,more,apps, buzztv2,uninstall updates
you will have to re-enter all info

[maha81]

Thanks NBS and floder2 .. will try both the option tonight.

[maha81]

Thanks Guys. I changed the MAC address and it worked fine. Not sure how my previous MAC was locked.

[Marley]

sometimes just need to go too number two and start over and it will work

[Mike47]

Hi I am using buzz tv xpls and getting the same information you got.. "Please contact your provider to register this device". If i have to change my MAC address, how to change. I do not know the steps. Will appreciate your help so I can watch tv. My tv using buzztv is still working and given me 5 days to contact provider to register the device. Thanks for your help in advance.

[dishuser]

when in menu/settings of live tv press blue button to edit mac
have you rebooted router?