I have emailed support 5 times between this week and last. They claim they will get back to you in 12 hours or less. I have not received even one email back to help me. My MAG-250 box burnt out and I emailed information on 2 boxes to check compatibility with this service and no one has gotten back to me. Once I get a new box, I have to email the MAC address to have it matched to my account. Will customer service get back to me before my membership expires? Maybe? Maybe not.
This is very frustrating. Maybe I should look for another service. I have 2 accounts at different addresses [home and my sons house]. I don't think I will be able to stand behind referring any more customers if this is how it is going to be.

Hoping to hear from customer service......