Yesterday (4/11) my T-2 alerted me that there was a new firmware update available. I accepted it, and it performed the download, and then rebooted. However, the reboot did not complete, and it gets stuck on 'Preparing to start'. The blue screen with a spinning circle just freezes. I have attempted a reset by holding down the up arrow on the remote while rebooting, but that only produces the same result. How can I perform a factory reset, if I can't get to the settings screen to initiate it? I don't see any reset button on the box. Is there a factory reset zip file I can load from a USB stick?