Mag254 has been locked to provider

[shaf4706]

Can u get into the box to change portals?

[shaf4706]

If u factory reset via bios mode still you can’t change anything?

[Happyhotspur]

No that is the problem all I can get into it the servers portal and there is only two options General and More neither give me a choice of portal 1 or portal 2.
The box was bought of what I thought was a genuine supplier but I live in Spain and regulations seem to go out of the window here.
I approached the company who told me the orignal engineer who set the box up had left and nobody else had the passward for the box which seems a load of rubbish to me.
But hey yes it gonna have to be a new box unlocked and then a subscription
Thanks everybody for you advice

[Happyhotspur]

Have reset back to factory six times and used a USB to flash the box and still its locked. These Russians (yes found out its a Russian company) know what they were doing when they locked the box

[Happyhotspur]

Because the box is locked

[shaf4706]

I would try this
- Disconnect internet to the box (no hard wire or wi-fi)
- Do factory reset via bios if possible
- Do not update box to current file
- Now try to go into servers and portal section ?

Note: When I reset to factory my box everything including server info was deleted

[Ryu]

may be if you can find factory image for the box and flash with that as shaf4706 mentioned. then dont update your box and just try. there must be a way. KOF

[Happyhotspur]

Shaf4706 how would I do the factory reset via the bios?
Is there some step by step instructions for that one?
sorry to ask but I really am dealing with something out of my league now
Thanks for your help really appreciated

[Happyhotspur]

Shaf4706
sorry to ask but I really am dealing with something out of my league now
I have tried to do what you suggested with no wifi connected and carried out the update but once again when I go into the servers there is still only the two options General & More so there is still no way I can change the servers and no option for portal 1 and portal 2 that screen just doesnt appear
Thanks for your help really appreciated

[greg]

How do I flash A MAG 250 or 254 to factory settings if its locked down by an existing or previous supplier?

Create a folder on a USB stick
for Mag250 name the folder: mag250
for Mag254 name the folder: mag254
(please use lowercase only)
Download & copy the relevant fileslinked below in the description to the relevant folder on your USB stick.
Place the USB in back port of MAG box.
Connect power while holding menu.
Go to the menu Software update.
Go to the menu “USB bootstrap”.
Let the box update and re-enter the NTP server & portal URL.

https://drive.google.com/file/d/0B9l2_7_GxE4eUXBocU1mT1lFMkU/view?usp=sharing