Problem Releasing MAC Error" The following MAC Address already exist in our system"

[nycmodems]

Hi,

I'm having problems releasing a MAC address, I already unlicked it from the previous donation but when I try add it again I keep getting "The following MAC Address(es) already exist in our system or are invalid"
Please help!!!!

[exnvalid]

Could be somebody else taken the address or the server is still working on changing the macs since papiao been having a lot of problems but soon everything will be well again

[ahmedsalo]

Change your mac number and try

[nycmodems]

I can't change the mac on an MAG 254

[Tizer]

Not sure if Crazed can do this but I think the process to get a mac released is email a picture of the bottom label of your box to papiao and explain.

[tommyhai]

yea i got problem like nycmodems his following MAC Address(es) already exist how fix it
thankyou
MAG 254 can not change MAC number

[dementor]

yea i got problem like nycmodems his following MAC Address(es) already exist how fix it
thankyou
MAG 254 can not change MAC number

Please help how did you solve this?
I bought a second MAG 254 it had a previous owner with a previous account... i erase everything and try to set up my account but it says:

The following MAC Address(es) already exist in our system or are invalid. The MAC Address must begin with 00:1A:79 or 00:1A:78 and match with the one configured in your STB. Please fix them and try again

Any help will be appreciated