Global Media Box 4K - New

[mastgabro]

Hi Guys!

I need some help here..
I have been using Global Media Box 4k for a month now. It has been working.. no issues.
I got another one and I am seeing box stops responding to the remote control.
It recovers from it also good 15-20 minutes or so.. but it goes back again so same issue after some minutes of usage.

I see the red light blink on the remote... and the led on the box doesn't blink. Seems like the box starts ignoring the RF input.

Also I know for sure that the box is not frozen as I can use keyboard and mouse if used via usb.. just doesnt respond to remote input.. and the same remote just works fine on the other box. so remote control is not bad.
any way I could fix this issue?
any help would be great!

Thanks Guys!

[crazed 9.6]

could be the IR sensor which is behind the front display of the Global box.
Might be out of position slightly.

But that does not explain why it works for a short time period and then stops working.

Does your other remote work correctly on this new box ?

[mastgabro]

Thanks for getting back!

So I have tried both of the remotes:
1. both remotes work just fine with the older box, and
2. and the new box shows same issue no matter which remote I use.

[crazed 9.6]

Thanks for getting back!

So I have tried both of the remotes:
1. both remotes work just fine with the older box, and
2. and the new box shows same issue no matter which remote I use.

might have to return that new box for warranty.
You could open it up and check that IR sensor, but opening the box would void the warranty, I would think

[mastgabro]

yes, got this box last week.. so hopefully under warranty...
Also I got this box from someone from Toronto.. hopefully he would be kind enough to help me out.. heh
I will open the box only if he doesn't want to help me out.

I wonder if there is some IR remote files under android system which I could change or copy from the good working one.. just one of the couple of things in my mind..

but I really appreciate you help and time.

[crazed 9.6]

take a cell phone camera and take a picture of the front of the box, I think then you can see the IR sensor lite up showing on that picture you took.
I think that works if I have stated the process correctly

if this works, then take a pic of both boxes and compare the two. You may have to function the remote to get the light but maybe not.
then when the box fails to respond to the remote, take another picture to see if that light has changed at all.

[mastgabro]

Yes, I can see the IR sensor.. its just next to power LED..

[mastgabro]

take a cell phone camera and take a picture of the front of the box, I think then you can see the IR sensor lite up showing on that picture you took.
I think that works if I have stated the process correctly

if this works, then take a pic of both boxes and compare the two. You may have to function the remote to get the light but maybe not.
then when the box fails to respond to the remote, take another picture to see if that light has changed at all.

sure will do that...
also when I plug my usb keyboard to the box which is not responding to remote, when I press any key on my keyboard the light flashes on the box as it does when it receives IR input.

so I think for some reason seems like that the IR receiving function hangs up..

do you think I should reset the box? could that reset something which went wrong? just wondering...

[crazed 9.6]

resetting the box really does nothing for the IR sensor or operation. You could give it a try thou for chits and giggles

[mastgabro]

resetting the box really does nothing for the IR sensor or operation. You could give it a try thou for chits and giggles

hehe.. I hear ya.. as i could not think of anything else..