Troubleshooting

[gunz1]

I purchased 2 rocket codes and was given 2 different rocket codes but they have the same order # I set a different mac address for both rocket codes. Am I having a stb is blocked message due to the order # rocket id # is the same for both codes?

[crazed 9.6]

Power off the Mag and go to the server website and change that last few digts of the MAC address to some random digits and save as that, (digits can be, 0 thru 9 and/or A thru F)
Then perform an IPTV Reset there at the website and exit the site.
Unplug your router for 30 seconds then plug it back in.
Then wait about 10 minutes.
Then go and replace your original MAC address and another reset and then do not connect the Mag just yet.
Wait about 10 minutes again.
Then power up and check for results.
Ensure your device has recognized the internet connection.


The 16 digit Order number does not matter. It would be the 12 or 13 digit numbers that are ued on the box and that matter.

[gunz1]

thanks with stb emu pro you cannot enter the username password anymore you can change the profile name and the mac. Im not sure how the server recognizes the rocket code?

[gunz1]

sending device id and changing the mac along with a iptv reset seems to work i only need the order id# and the code to change the mac addy might try renaming the device id after a iptv reset and a mac change