kodi on nvidia shield

[ilan]

Yes, if you repeatedly get authentication failed, disable the PVR and shut down Kodi. Go to the Donation Checker for your service. Make sure you have the correct Mac and portal address in PVR configuration. Make sure the account shows active. While there, do an IPTV Reset. Wait at least 15 minutes, then restart Kodi, but do not enable the PVR. Make sure everything is correct in the PVR's configuration and in alignment with what you saw at the Donation Checker. Now, enable the PVR.

[chava1996]

i tried the steps above linking my mac address to account my donation is active and i used the port that comes with my donation the device1 and device 2 i made sure it was 13 digits what can i be doing wrong