still having issue with mag254

[spaten]

i am still getting this message on my screen ( please contact provider to register this devise) i have had this mag for 2yrs now and it has worked pretty good. my donations are good till3/17/2017 i did a fac reset twice re entered info it goes up to the download bar and then the message comes up. does any of the members have any suggestions wonder why this message comes up after 2yrs service ? thanks for any help

[Lance989]

What have you done as an attempt solve the issue?

[wickedjoker]

what firmware version? When I have seen this error in the past I simply did the IPTV reset from the Papaio site and was good to go. Makre sure the box is completely off before doing this.