TVonline 4 ISSUE

[cia4satellit]

One day old TVonline4, set-up last night and left it running using NFPS iptv (TV is off only while box is ON). Wake up this morning box is ON but NO display on TV, turn off/on the box display appear shows AVOV logo and went to main menu press the remote then TV turn Black (tv says to signal from the box). Box shutting down, it turn ON main menu then start pressing any on remote is turns blank (box red light still ON)
1.Try different HDMI cable still the same- Not cable
2.Try different TV same – Not TV
3.Try pressing small pin hole on the bottom box, during booth, and while booting , and while on, and hold it for 30 sec. still same (not sure what is the correct way ?????)
4.I manage to make it on factory reset on MENU, box say shutting down never comes back ON. I turn on/off same problem

Any HELP before call avov !

Thanks

[cia4satellit]

I try to open ticket on AVOV site!!
Says cannot process my request!!!!
Lucky Me!!!!

[crazed 9.6]

I try to open ticket on AVOV site!!
Says cannot process my request!!!!
Lucky Me!!!!

maybe site glitch.
Try again soon

[Deadwood]

Well, I would suggest ....power off the box.....leave it powered off with power cord disconnected for 15 minutes.
.................................meanwhile check your tv/monitor and how it is controlled by connected devices as some tv's can be controlled by the device they are connected to. I set mine so nothing controls my tv especially powering off / sleep or standby modes.

Once you have done that, connect your power and turn your box on making sure the right input is selected on your tv. Depending on what you see, what you get and if you get things back in order, try going into your settings on your box and see how things are configured there as it may have something set by default that may not be to your liking. I don't know if this suggestion will work or not but more often than not, it does. You may want to clear cache, memory or other presets so go through each menu and take a look see at the default settings.

[greg]

just talk to someone at avov and they said there web site is having a problems be back up in a hour are so just try to order new tvonline 4

[Deadwood]

just talk to someone at avov and they said there web site is having a problems be back up in a hour are so just try to order new tvonline 4

They no longer accept telephone calls so that is not an option. As for tickets, the website isn't up but I wouldn't really advise ordering a new one without getting it replaced via an RMA number to exchange it. The time for returning, exchanging or getting a refund is limited by their 30 day policy which may or may not include the time it took to send it.

[cia4satellit]

I've open ticket Saturday afternoon, but avov HAVE not response to it??
I hope AVOV company is Not Sinking and run away with my money? I hope they know they made ONE BAD Tvonline 4.
I'm still waiting !!!

[greg]

give them time they are really busy

[Deadwood]

I've open ticket Saturday afternoon, but avov HAVE not response to it??
I hope AVOV company is Not Sinking and run away with my money? I hope they know they made ONE BAD Tvonline 4.
I'm still waiting !!!

They do state they take up to 72 hours to respond to tickets although I wouldn't carve it in stone as I have had a previous experience which took longer and one no response at all. Not to bang a drum but this isn't right and support isn't getting any better.

[Marley]

ok this is why
Found out the issue
so the website is taking too much traffic
these days
we are upgrading
but our host is taking their sweet time to process
the order
We follow up
and its been paid
but no changes yet
so the server keeps crashing
and causes an error for tickets as
well

so please give them a little time please they are trying hard to fix it they know what the problem is just waiting now so many are buying this box and i can see why