Just reporting what others have told me. I.E. son in law has 50 mbps service.... I have 6..... We both do Netflix..... he freezes and looses connection..... I do not.... He called when that was happening...... I was fine..... he had cable..... I have dsl.... Example number two.... Buddy lives couple states away... both have DSL.... he has more "noise" for lack of better term in his lines... I do not.... He drops signal..... Both have same ip provider.... Quality means a lot. Just like a sat signal you can have all the signal you want but crap for quality. I rest my case.... As far as blame goes, Can't blame anything as long as things are in testing mode. Was told that things would be up and down from the beginning. So that makes any conversation about "Who to blame" a little pointless don't it? Have a great one.