I realize that Avov is in business to make money but I am getting frustrated by the total lack of web site support of things as simple as a PDF file for owners of certain current premium models of their products and also not any FAQs in any help areas. They are however pushing ahead to sell the next new thing rather than tidying up on their previous sales to people who have already spent . I am sorry it's an old complaint but it just frustrates me that much!