Sound but no picture

[abzlad]

Hi, I am trying to help a friend of mine with his kodi.

Basically he has an android box. Updated to kodi 16. Cleared all data so it is a fresh install.

Used the Ares wizard to download Pulse. I have tried this several times on my device and another friends device and all works well, but my other friend only has sound and no picture. We have tried playing with the acceleration settings but no joy.

Any pointers would be much appreciated as we cannot figure out what is wrong.

Thanks

[greg]

have you check the video input on the android box

[abzlad]

Where would I find that? In the android box settings somewhere?

[Marley]

We have tried playing with the acceleration settings but no joy. make sure you reboot every time you change that setting first

[abzlad]

Just discovered he has a MBX box,
version 3.0.50
3.10.33

I am trying to help this guy while I am abroad, I am having to WiFi call him and check his settings.

Maybe his firmware is out of date? Really not sure.

His android version is 4.2
Mine is 4.4.2 and mine works fine, maybe his cannot handed kodi 16 jarvis?

[Switchon]

If you are using the HDMI input make sure you have the "Digital audio auto-detection" set to on.

It's in the Settings ---> Advanced (If you using the MediaBox launcher front end).

I got caught out with this once?

[abzlad]

It is definitely on. We checked all that.

Do you think it is because he is on jelly bean 4.2?

I am thinking to ask him to try a full factory reset

[abzlad]

Is kodi 16 compatible with android 4.2 Jelly Bean?

[big dady]

Yes it is compatible

[abzlad]

Thanks Big Daddy.

I will reset the box, reinstall Kodi and see what happens