Warranty issue

[mikey432]

Hello I have a avov viox 2 the power led light (blue) went out. I tried to contact the site sponsor that's where I bought it from. It's been more than a week and I still haven't gotten a response. What should I do?

[Marley]

Website: http://avov.tv
Help-desk: http://help.avov.tv
and
http://bugs.avov.tv

[mikey432]

Website: http://avov.tv
Help-desk: http://help.avov.tv
and
http://bugs.avov.tv

Sorry just bypass the dealer and go straight to the manufacturer? Thanks Asf!!

[rooster911ca]

Have the same problem mikey432. The box still works fine without the light on mine anyways. I contacted Avov and tried two different "solutions" they provided. Still have the same problem. I haven't heard back since.

[Marley]

they will get back to you and try another ticket

[rooster911ca]

Thanks asft, I kept my existing ticket going yesterday with another reply

[Marley]

look they will help you they have great support it may take a little but they will get back to you

[rooster911ca]

This is a copy/paste from the response I got about this issue.

On Feb 23, 2016, at 3:53 PM, AVOV Technology wrote:

No the LED is not covered under warranty. The unit has to be completely defective with no physical damage.

[crazed 9.6]

This is a copy/paste from the response I got about this issue.

On Feb 23, 2016, at 3:53 PM, AVOV Technology wrote:

No the LED is not covered under warranty. The unit has to be completely defective with no physical damage.

Is the device defective, other then the LED light ?

[rooster911ca]

For the most part yes, I've been in contact with them since then. Just posting back to let other members know the answer to the original question.