Can't get into channel store

[Olyeller68]

Got my viox2 today and am trying to set it up. I've tried both wifi and ethernet and with both I can get to the avov home page from the settings, but I cannot get into the channel store, when I try it just seems to clock and clock, the screen goes grayish like it's waiting to connect but never gets there. What am I missing?

[Farmer1]

try to reboot your box or do a factory data reset

[Olyeller68]

try to reboot your box or do a factory data reset

Did that, no help, still cant get into the channel store.

[Farmer1]

try and do a update

[Olyeller68]

try and do a update

Can't do an update, returns message of "The current version is the latest!"

System info shows build number 1.0.7

At this point I'm stumped, any other ideas as far as things to try?

[Marley]

look do a reset with hardwire and reboot router first then turn on avov2 you should get a big box that loads about 6 plugin after that you should get the channel store

[Farmer1]

If all els fails submit a ticket to avov https://help.avov.tv/portal/newticket

[Olyeller68]

look do a reset with hardwire and reboot router first then turn on avov2 you should get a big box that loads about 6 plugin after that you should get the channel store

Didn't work.

Ticket submitted.

[Marley]

and the channel store could be down ask them that to

[Farmer1]

channel store or market is working on the TVOnline+