How can I stop my MAG254 from freezing?

[rocker12]

I have two MAG254 boxes, one here & one in another house in a city near me. I have 10MB internet here, & 15mb on the other box in the other city. The problem is, they both freeze even though one has a higher DL speed than the other one. No one uses the internet in the 15MB house & yet the box tends to freeze. Is there something wrong with the boxes? Do they need something installed to minimize freezing or how do i avoid it? Thanks

[tallman]

you can't do nothing but wait it's on there end.

[Sandsbeer]

Be more specific provide channel details and time of buffering. Even though your paying for 15 mb you may be receiving less. IF your using a router it will also decrease the speed. Try connecting ach box directly to the modem let us know the results. Again the more info you provide the better the feedback and the service

[rocker12]

The 10MB box is directly connected & isn't running on wifi. But we can't look up pages on the computer without it starting to freeze.
Buffering doesn't take long, except there are periods where channels will take awhile to load & I have to restart the Mag254 because it reaches a point where it wont' load at all. It's better in the mornings and gets worse at night. We try to watch the Hispanic channels or the kids channel and they'll freeze.
Does the box need 10MB just for it? Because we tend to have people who surf the web when they're doing homework or watch a video occasionally and it causes freezing. I've read that with 10-15MB the box will run smoothly for the most part.

[bigdummy]

I have 50Mb service and it still freezes and buffers,
the advice given in post 2 is probably accurate

[big dady]

When it's freezing do a speed test at 10mb you should be able to run other things at the same time but i know some isp's that short change people just saying.cause freezing when others use computer in the house has nothing to do with the server

[K00lKatT]

sounds to me like you're falling short in the bandwidth dept. if comp use is affecting your viewing. keep in mind that bandwidth and speed are two different entities.

[Bkman2020]

Could very well be a saturated line, call your isp provider have them run test on your internet.

[mrgreg]

Please quit using speed as a reason for telling people that it could be there internet as this post directly from them tells you the speed you need to run it!


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[poke chop]

I had this problem and this is what I did, I went into the setting and I went down to advances setting click ok and where it say buffer size (s) I right arrow that over to 3 and mine work prefect right there. You may have to play with yours until you fine what's a good spot for your box. Hope it work for you