I have experienced the same issues that apun outlines. What NFPS needs to understand is that many subscribers get this service because of the live events that it offers. Movies and such can be gotten a hold of for free and in great quality from programs like Genesis. It is of utmost importance for this service to provide good quality live events without any buffering. Doing so will keep many if not all subscribers happy. Keep the sports and ppv events channels on HD AND 0 buffering and you will solve your complaints almost entirely.