Dreamlink T1 Plus 2 green lghts - Help me please

Hi guys something odd just happened to not just 1 but 2x of my dreamlinks... Both devices will no longer boot and stays stuck with 2 green leds on. Everything was working fine until the latest update. First unit stopped responding and I had to restart it via switch. 2nd unit started showing the same issue a couple hours later... Now both units will not boot. Both stays with 2 green led. I have tried the reset process but it seems like the box isn't even taking the remote commands... Both devices were purchased from ****************. Does anyone have experience dealing with them regarding warranty? I saw several other members have this issue... Is this a firmware caused problem or am I just part of the unlucky batch of lemon boxes?

Thanks in advance if anyone has any suggestions or something I can try.

Things I have tried so far:
- reset file in usb + remote channel up button
- unplug/plug in ethernet cable
- different hdmi cables
- different TVs
- reset file + usb keyboard (in hopes of triggering reset)

Did you try a hard reboot Unplug for 10-15 seconds and plug back in

Quote:

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Originally Posted by Farmer1

Did you try a hard reboot Unplug for 10-15 seconds and plug back in

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Yes, tried that and still nothing... I'm hoping **************** honors the warranty...

If they are a authorized dealer they should honer the warranty.

I sure hope so... It's a dealer recommended on the sticky post... It's been several days with no response... Worried I may be stuck with a door step.

I would contact them again
It sure wouldn't hurt

Quote:

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Originally Posted by deuceduzi

I sure hope so... It's a dealer recommended on the sticky post... It's been several days with no response... Worried I may be stuck with a door step.

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deuceduzi, check your PM
I might be able help you

Thank you for your help Captain! :D I just sent another email. Hopefully all goes well and they take care of me. I'll keep you posted.

Quote:

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Originally Posted by deuceduzi

Thank you for your help Captain! :D I just sent another email. Hopefully all goes well and they take care of me. I'll keep you posted.

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You're Welcome,Email me your receipt and I will try my best to help you out.
CK

Anyone found a fix for this issue where 2 solid green lights and box will not boot ?