I. Update App Method:
-While “IPTVLauncher has stopped” is on-screen, press and hold the MENU button on the remote. The recent apps list will be show on-screen.
-If the “SW Update” app is listed, proceed to step 3. If “SW Update” is not in the list of recent apps, you must use one of the alternate recovery solutions below.
-Select “SW Update” from the list of recent apps and press OK to start it.
-Download all available updates.
-Once the software is downloaded, the automatic reboot count-down message will appear on-screen, but the set will not reboot automatically.
-Wait for the count-down to complete and manually remove and re-insert the power to the device.
-Wait for the software updates to finish.
-User apps and settings are not deleted.
-After the device has been reset, use the Update app to download and install the firmware hotfix to prevent the same issue from appearing again.
II. Built-in Factory Reset:
*Factory resetting the device will delete all user data and restore the system back to factory state.
-The following method will only work on new production (post March 2018) Z7+ and Zx devices. Starting from Firmware version 1.2.49, all Z7+ and Zx devices will support the following reset method.
-Remove power from the device.
-Re-insert power and rapidly press the red button on the remote
-The front status light will start to blink red and green. If the front status light does not blink red and green, you must use the USB reset tool.
-Stop pressing the red button
-Press 1 on the remote and wait for the reset procedure to complete
-After the device has been reset, use the Update app to download and install the firmware hotfix to prevent the same issue from appearing again.
III. USB Factory Reset:
*Factory resetting the device will delete all user data and restore the system back to factory state.
For Z7+ / Zx devices:
-Download the S-series factory reset tool. It is also compatible with Zx and Z7+ devices.
-Unzip the file and follow the instructions contained inside.
-After the device has been reset, use the Update app to download and install the firmware hotfix to prevent the same issue from appearing again.
