Unable to connect to IPTV Portal

[felipech]

Hi All,

I have two IPTV Rockets with 170 days left for my sub to expire for my two STB and for past four months my two MAG254 boxes were working fine. But for the last week I am unable to connect to the IPTV portal. I am getting a message on the two boxes saying " stb is block please contact your provider". I have contact my ISP provider which is Verizon and they have told me that they don't block any streaming websites. I have tried resetting my router to factory default but still the boxes won't connect to the portal. please any suggestion for anyone in the forum will be appreciated.

Thanks

[Hemiclone]

I think you are supposed to contact the person who sold you the rocket subscription as your provider

[felipech]

thanks for the replying back. I took the two boxes with my active subs to someplace else and they are working. I think I may have done something to my router by accident.