After 2 month and few days..

[Horse232]

Yeah after 2 month and few days I received my fuse!!! Yeah!! BUT when I turn it on the remote would not work!!!! Yeah I'm so HAPPY!!!! only works with wireless mouse..................

anyone else with this problem?????

[Farmer1]

sounds like a dumb question but are batteries in correct or dead

[Horse232]

All ready try that and nothing

[Farmer1]

sounds like a bad remote then
you could try a factory data reset and if that dont work put a ticket in here
AVOV Submit a ticket here
https://help.avov.tv/portal/newticket


Manual Factory Data Reset.
1) Make sure the box is connected to the TV by HDMI or RCA
2) Make sure the power is plugged out of the box
3) Push and hold the reset button with the pin for 10 seconds
4) Continue to hold it down and plug the power into the box
5) Hold the reset button for at least another 5 seconds and then let go
6) Proceed to wait for a bit while the box resets, it should open up again in console mode
7) Select the factory data reset option
8) The box will perform a factory data reset and reboot
9) It should then boot normally and start working. If it boots into the console mode again, make sure to just select perform normal boot up (I believe it is the first option)

[Horse232]

Ok I try Factory reset and still not working. I willmake a ticket. Thanks for the help.

[Horse232]

I took a Picture to the eye of the remote ans its working. So look like is a bad BOX :(

[Marley]

Factory reset wouldn't work we had a post here i think use your phone and look through it see if the remote has a light beam when you click on it

[Farmer1]

If you have a tv online plus it has the same remote. I try my remote works for both